jililucky Privacy Policy

Who We Are

This Privacy Policy is issued by jililucky, the online casino platform accessible at jililucky.vip ("jililucky," "we," "us," "our"). jililucky operates as an online gaming platform serving players in the Philippines.

For the purposes of applicable data protection legislation, jililucky acts as the data controller in respect of the personal data of its registered players and website visitors. This means we determine the purposes and means by which your personal data is processed.

If you have any questions about this Privacy Policy or how jililucky handles your personal data, please contact us using the details provided in Section 13 of this policy.

Personal Data We Collect

jililucky collects the following categories of personal data from players and website visitors:

jililucky does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law (for example, problem gambling self-exclusion records).

How We Collect Your Data

jililucky collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access the jililucky platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity and fraud-check data received from KYC verification providers, payment processors, and fraud prevention services, where you have authorised such sharing.
• Publicly available sources: Information from public databases used to verify identity or comply with anti-money laundering obligations.

Why We Use Your Personal Data

jililucky uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your jililucky player account, including processing deposits and withdrawals.
• Identity and age verification: To verify that you are who you say you are and that you meet the 21+ age requirement mandated by Philippine law.
• Regulatory compliance: To fulfil our obligations under applicable Philippine laws, including anti-money laundering (AML) regulations, PAGCOR requirements, and the Data Privacy Act of 2012.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the jililucky platform.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance with your jililucky account.
• Responsible gaming: To monitor gaming behaviour and provide responsible gaming tools, including deposit limits, cooling-off periods, and self-exclusion, in accordance with our duty of care to players.
• Marketing communications: To send you promotional offers, bonuses, and news about jililucky, where you have consented to receive such communications. You may opt out at any time.
• Platform improvement: To analyse usage patterns and improve the jililucky platform, games, and user experience.

Legal Basis for Processing

jililucky processes your personal data on the following legal bases under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your jililucky account, process transactions, and deliver gaming services.
• Legal obligation: Processing required to comply with applicable laws, including KYC/AML obligations, PAGCOR regulatory requirements, and tax reporting.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where our legitimate interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Sharing Your Personal Data

jililucky does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties, strictly for the purposes described in this policy:

• Payment processors: GCash, Maya, and Philippine banking partners, to process deposits and withdrawals on your behalf.
• KYC and identity verification providers: Third-party services that assist jililucky in verifying player identities and complying with AML obligations.
• Game software providers: Licensed game developers whose titles are hosted on the jililucky platform, to the extent necessary for game delivery and fairness auditing.
• IT and platform service providers: Cloud hosting, cybersecurity, and analytics providers who process data on jililucky's behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities, where required by law or court order.
• Professional advisers: Lawyers, auditors, and accountants, where necessary for legal or compliance purposes, under obligations of confidentiality.

Cookies & Tracking Technologies

The jililucky platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and analyse platform usage. The types of cookies we use include:

• Essential cookies: Required for the platform to function correctly, including session management and security. These cannot be disabled.
• Functional cookies: Remember your preferences, such as language settings and display options, to personalise your jililucky experience.
• Analytics cookies: Collect anonymised data about how players use the jililucky platform, helping us identify areas for improvement. Used only with your consent.
• Marketing cookies: Used to deliver relevant promotional content about jililucky. Used only with your explicit consent.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the jililucky platform.

Data Retention

jililucky retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general guide, jililucky applies the following retention periods:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in accordance with AML and PAGCOR record-keeping requirements.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of the transaction.
• Gaming history: Retained for a minimum of three (3) years from the date of the relevant gaming session.
• Support communications: Retained for two (2) years from the date of the last communication.
• Marketing consent records: Retained until consent is withdrawn, plus one (1) year thereafter for compliance purposes.

When personal data is no longer required, jililucky will securely delete or anonymise it in accordance with applicable data protection standards.

Data Security

jililucky implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jililucky platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls ensuring that only authorised jililucky personnel can access personal data, and only to the extent necessary for their role.
• Regular security audits, penetration testing, and vulnerability assessments of the jililucky platform.
• Multi-factor authentication requirements for administrative access to systems holding personal data.
• Incident response procedures to detect, contain, and report data breaches in accordance with applicable law.

Your Data Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights in relation to your personal data held by jililucky:

• Right to be informed: The right to know what personal data jililucky holds about you and how it is being used — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data jililucky holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to jililucky's legal and regulatory retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact jililucky's Data Protection Officer using the details in Section 13. jililucky will respond to all valid requests within thirty (30) days. We may need to verify your identity before processing your request.

Children & Minors

The jililucky platform is strictly intended for adults aged 21 years and above. jililucky does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

Changes to This Privacy Policy

jililucky reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Where changes are material, we will notify registered players via the jililucky platform or by email to the registered address on file.

The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Your continued use of the jililucky platform following the effective date of any amendment constitutes your acknowledgement of the revised policy. We encourage you to review this page periodically.

Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or jililucky's handling of your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 through the jililucky platform.
• General Support: [email protected]

jililucky aims to resolve all privacy-related enquiries within thirty (30) days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.